Display based on the Specified Transaction Law

Notations are based on the Specified Commercial Transaction Act

Seller: CROPS Co.,Ltd.

Representative: Keiji Taiga, Representative Director

Address: 1-1-24, Honmachi, Hyogo-ku, Kobe, Japan, 652-0834

Tel
+81-78-381-7494
Hours: Monday through Friday (except Saturdays, Sundays, and holidays) 9:30 a.m. to 5:30 p.m.

E-mail address: support-jpn@crops-sports.com

Homepage: https://www.crops-sports.com/

Product Selling Price: Please refer to each product page.

Shipping fee: Shipped by Yamato Transport or Sagawa Express.

Free shipping for orders over ¥3,000 including tax.

Shipping fee is ¥700 for orders less than ¥3,000 including tax (¥1,000 for Hokkaido and Okinawa).

Payment Method: Credit Card / E-Money / Convenience Store Payment Time: 10 days from the date of our confirmation e-mail. (Orders will be cancelled after this period.)

Product Delivery Time: Products will be shipped within 2 to 3 business days after payment is confirmed.

Returns, exchanges, cancellations, etc: We do not accept returns or refunds of merchandise after it has been shipped. We will exchange the product for a good one only if the product is defective.

Payment due: Please contact us within 7 days of shipment.

Return Shipping Fee: We will pay the return shipping fee if the product is defective.
If the product is not defective, the customer will be responsible for return shipping fee.

 

 Privacy Policy

Management of Personal Information: To keep customer’s personal information accurate and up-to-date and to prevent unauthorized access, loss, damage, falsification, leakage, etc. of personal information, we take necessary measures such as maintenance of security system, development of management system, and thorough employee training, and implement safety measures and strict management of personal information.

 

Purpose of Use of Personal Information

Personal information received from customers will be used for the purpose of sending e-mails, documents, and products to customers in order to contact them, answer their questions or provide business information.

 

 

Prohibition of Disclosure and Provision of Personal Information to Third Parties We will appropriately manage the personal information we receive from our customers and will not disclose personal information to third parties except in the following cases

When we have the customer's consent,

When we disclose personal information to contractors to whom we outsource our business in order to provide services requested by our customers,

When it is necessary to disclose the information in accordance with laws and regulations.

 

Security Measures for Personal Information

We take all possible security measures to ensure the accuracy and safety of personal information.

 

Inquiries from the Customer: If a customer wishes to inquire about, correct, or delete his/her own personal information, we will respond to the request after confirming the customer's identity.

 

Compliance and Review of Laws, Regulations, and Norms

We will comply with Japanese laws, regulations, and other norms applicable to the personal information in our possession, and will review and improve this policy as appropriate. Any important changes will be announced on the Company's website.

【US】Shipping/Returns

1)Lithium battery products are limited to 2 per shipment.

2)Shipping of Products
We process your order within 24 hours and will ship within 3 working days.

All shipping charges will be calculated automatically when your check out based on weight & your shipping country.

3)Free international shipping on orders over 200 USD

4)Standard  Shipping(800): 14-20days (10-800g/15USD)

5)Standard  Shipping(1500): 14-20days (801-1500g/25USD)

6)Item will be delivered to your doorstep the next 2-14 days after we shipped.

7)The delivery of ordered products may be delayed and take longer than ordinarily expected due to a natural disaster, war, incident, accident, etc., or depending on the status of customs inspection, etc.

Note: It can take up to 4 weeks from the date the package is shipped to clear international customs and arrive at international destinations.

8)The amount payable for the purchase of a product is the total of the price of such product and the shipping charges therefor. 

9)Depending on the country or area to which the ordered product is shipped, customs duties, etc. (import tax, value-added tax, customs fees, etc.) may need to be paid separately. In such case, the user must bear such customs duties, etc.

10)We accept major credit cards (Visa, MasterCard and American Express) , Paypal as payment.

11)Return

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support-jpn@crops-sports.com


12)Refund 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Seller: CROPS Co.,Ltd.

Representative Director: Keiji Taiga

Address: 1-1-24 Honmachi, Hyogo-ku, Kobe, Hyogo, Japan, 652-0834